Delivery & Pickup
Picking Up Your Order
FloorSense orders are pickup-only from our Stoney Creek showroom. Here's everything you need to know to collect your flooring smoothly.
When Your Order Is Ready
Most orders are ready for pickup within 2–4 business days. We'll send you a "Ready for Pickup" email as soon as your flooring is staged and waiting — please wait for that email before coming in, so we can have everything ready when you arrive.
Pickup Location & Hours
Adamson Flooring — FloorSense Showroom 745 South Service Rd, Unit 1, Stoney Creek, ON L8E 5Z2
Please note: pickups are available on weekdays only — no weekend pickups.
What to Bring
- Your order confirmation (printed or on your phone) or the "Ready for Pickup" email.
- Photo ID matching the name on the order.
Sending Someone Else
Someone else can collect your order on your behalf. They'll need to bring your order number and a photo ID, and we recommend letting us know in advance so we can release it without delay.
Loading & Transport
Flooring is heavy — boxes add up quickly across a full order. Please bring a vehicle large enough to carry your order, and where possible, an extra set of hands. Our team is glad to help load.
How Long We Hold Your Order
We'll hold your completed order for 30 days from the date it's ready for pickup. If you need more time, just reach out — we're happy to make arrangements. Orders not collected and not communicated about after 30 days may be treated as abandoned.
Need Shipping?
While FloorSense orders are pickup-only at checkout, we can arrange shipping for certain order quantities. Reach out with your project size and location, and our team will put together options for you.
Contact UsLast updated: July 2026
